Where are the items being shipped from?
The Garden State of New Jersey
How can I track my order?
You will receive a tracking number via email once your order is shipped. You can also click the tab "track my order" to find status of your order.
How will my order ship?
UPS or United States Post Office
Holiday Shipping
During the holidays, *everyone* online shops. Which means mail carriers like UPS and USPS get backed up and packages can, unfortunately, get delayed. Just keep this in mind when placing your order so your items arrive on time.
when and how is support available?
Our support team is here Monday-Friday 9:00 am to 5:00 pm Eastern Standard time via phone or email
What should I do if I can't log into my account?
Try to reset your password.
If you find that does not work, please send us an email at support@vivalifejewelryshop.com and our team will be happy to help you!
To keep your jewelry nice and new follow these quick simple steps:
-Avoid contact with water, perfumes and lotions.
-Keep jewelry in a dry and safe location when you are not wearing it.
-Do not use chemicals, cleaners or polish.
Interested in reselling VivaLife jewelry?
Fill out the application here. Or, you are welcome to request a wholesale application by e-mailing us at support@vivalifejewelryshop.com
Return(s)
-All purchases made on our website are final sale and cannot be returned.
-There are a few return exceptions. If your product breaks within 30 days of purchase ,we will be happy to send you a replacement based on inventory availability.
-If your item is damaged upon delivery please contact us at orders@vivalifejewelryshop.com and we will send a replacement.
Waterproof
All of our string items are coated in a mineral wax, which means they’re 100% waterproof!
Over time, styles with silver and gold charms and beads may tarnish when in contact with water. We always recommend removing any jewelry that has been plated with silver or gold before getting it wet.
Wrong/Missing Item(s)
Sorry about that! If we sent an incorrect item in your order, please email us at orders@vivalifejewelryshop.com so we can make sure you receive exactly what you wanted!
Color VARIATIONS
We do our best to accurately represent the color and image of our product on our website.
However, due to variations in natural materials and dyed fibers, as well as changes in the display across monitors and devices, some slight differences in color may occur.
rings
Rings come in sizes 6, 7, 8 and 9.
Additional sizes may be available in certain styles. Please check the product description for size information.
Necklaces
Necklaces range from 14 to 18 inches, with extender chains or pull tie closures. Lengths are noted in the product description for each style
Please refer to product information to ensure your perfect fit.
Bracelets
Most bracelet styles are designed to fit a 7 inch wrist. Many styles have an extender chain or pull tie closure to adjust to fit slightly smaller or extended sizes. Please read product description before purchasing for more details.
Anklets
Our anklets are designed to fit a 9 inch ankle, with extender chains or pull tie closures to comfortably fi t slightly smaller or extended sizes. Lengths are noted in the product description for each style.
